Your privacy is more than a formality to us. Find out exactly what data we collect, how it is used, and your rights as a nov88 platform user.
Every detail in this Privacy Policy is designed to keep your personal information safe and always within your control.
All data transmitted between your device and nov88 servers is protected with 256-bit SSL encryption — the same standard used by leading global banking institutions. Your sensitive information is never transmitted in plain text.
Nov88 does not sell, rent, or distribute your personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you — we only use it to provide you with a better service.
You may request access to, correction of, or deletion of your personal data at any time via your account panel or by contacting our support team. Requests will be processed within 14 working days.
Nov88's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations seriously to ensure your data is handled fairly, lawfully, and transparently.
Your data is stored in data centres protected both physically and digitally with strict access controls. Regular backups are performed to ensure your data is never lost, and internal access is restricted to authorised staff only.
In the event of a data breach affecting your information, nov88 will notify you within 72 hours and take immediate remediation action. Transparency is at the core of our privacy commitment to every player.
Have questions about your privacy? Check our FAQ for quick answers.
View FAQImportant Note: This Privacy Policy explains how nov88 collects, uses, stores, and protects your personal information. By using the nov88 platform, you agree to the privacy practices described here. Please read this document together with Terms and Conditions ours.
Nov88 values the privacy of every player who uses our platform. As an online betting platform operating for the Malaysian market, we understand that your trust depends on how responsibly we handle your personal information.
This Privacy Policy applies to all information collected through the nov88 website, mobile app, and any other services we offer. It also covers information you provide directly to us during registration, identity verification (KYC), or when interacting with our support team.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. The data controller for the purposes of this Privacy Policy is nov88, which is responsible for ensuring all our data handling practices meet the legal requirements set out.
Nov88 only collects the information necessary to provide you with a safe, efficient, and responsible service. The following are the types of data we collect:
| Data Type | Collection Purpose | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | 5 years after account closure |
| Transaction Records | Financial audit & compliance | 7 years as required by law |
| Wagering Data | Game fairness & support | 3 years after transaction |
| Device & IP Logs | Security & Fraud Prevention | 12 rolling months |
| Communication Records | Customer Support & Disputes | 2 years after last interaction |
Every piece of data we collect has a clear and legitimate purpose. nov88 uses your personal information for the following purposes:
nov88 does not use your data to make automated decisions that have legal or significant effects on you without any human intervention.
Nov88 does not sell or trade your personal data to any third party. However, there are limited situations where we need to share your information to ensure the platform operates smoothly and complies with applicable law.
We may share necessary data with third-party service providers that help us operate the nov88 platform, including payment processors, identity verification service providers, and cloud server infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose.
Nov88 will disclose your information to the relevant authorities if required to do so by law, court order, or a valid request from a law enforcement agency. In such situations, we will notify you in advance where permitted by law.
We reserve the right to disclose information as necessary to protect the rights, property, or safety of nov88, our players, or the public — including in cases of fraud, account abuse, or legal proceedings involving our platform.
nov88 never shares your personal data with third-party marketing companies, data brokers, or any entity with no direct connection to our service operations.
Your data security is nov88's top priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected from unauthorized access, modification, or disclosure.
While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.
Nov88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the nov88 platform and your overall user experience. Essential cookies cannot be disabled as they are required for the platform to operate correctly.
Under Malaysia's PDPA and nov88's privacy commitments, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the nov88 privacy team via the support section in your account. We will process your request within 14 working days and may need to verify your identity before the request is processed.
If you are dissatisfied with how we handle your privacy request, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority.
Nov88 only retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
Financial and transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial auditing and tax compliance. Identity verification (KYC) data is retained for 5 years after account closure to fulfil anti-money laundering requirements.
Once the designated retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. You will be notified if we need to retain your data beyond the standard period for specific legal or regulatory reasons.
The nov88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18.
If we discover that we have collected data from someone under the age of 18, the account will be closed immediately and all related data will be permanently deleted from our systems. If you believe a minor has registered on our platform, please contact the nov88 support team right away.
If you become aware of a minor using the nov88 platform, please report it to us immediately. We regard the protection of children as a non-negotiable responsibility.
Nov88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The latest update date will always be displayed at the top of this page.
If there are significant changes to this Privacy Policy — particularly changes that directly affect how we use your data — we will notify you via email or an in-platform notification before the changes take effect.
Continued use of the nov88 platform after any Privacy Policy changes are published will be considered your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and stop using our services.
For any enquiries regarding this Privacy Policy or how we handle your personal data, please visit our FAQ page or contact the nov88 support team, available to assist you 24/7.
Your privacy and data security are fully protected by nov88's encryption systems and strict privacy policy. Register today and enjoy a safe, responsible betting experience.